Accessibility

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The Hangout Music Festival aims to be accessible to all guests. It is our goal to continually improve access to all guests with disabilities. Please review our 2015 policies, as some of the information may have changed.

Wheelchair Accessibility:

The venue is fully navigable for people in wheelchairs with the assistance of our ADA Access team. There are accessible pathways throughout the venue, including main roads and the boardwalk. There will also be shuttle transportation for any ADA patrons who may need assistance.

Access Center:

All accessibility-related questions, can be answered at our Access Center. In addition, this will be the location to recharge wheelchair batteries or other assistive technology. If you need to store equipment such as oxygen tanks or insulin, Access Center staff will register the equipment and place it in a safe location. Pick up the festival’s Access Guides here and inquire about the best accessible pathways between stages.

Access Guides: 

A printed guide listing all of our services and an ADA specific map will be distributed at the Access Center.

Accessible Viewing Area: 

Viewing areas will be provided at the main stages for ADA patrons, additionally seating will be provided for patrons not in wheelchairs. Please see the festival map or contact the nearest festival staff member for exact locations. To use, you must visit the Access Center in advance to get the proper credentials. Be advised, space is limited and is on a first come, first-served basis.

ADA Entrance:

All entrances/exits are accessible. A specific line at will call and the box office will be provided for ADA patrons who cannot wait for long durations in the sun. Our Access team will be continually monitoring this and assist with any issues which may arise.

ATMs & Concessions:

The ATMs are fully accessible and located throughout the venue. If assistance is required please confer with a festival staff member.

First Aid:

All First Aid locations are noted on the festival map. Professional medical staff will assist patrons with any medical issues that arise. Our Access team will be guiding patrons to First Aid if a medical emergency arises.

Patrons with Visual Disabilities:

We will be offering patrons with visual impairments a personalized guided tour of the venue available upon request. Please send your request to access@hangoutmusicfest.com. Large print and braille guides will be available upon request. Please contact us two weeks before the show to request a copy.

Patrons with Auditory Disabilities:

Effective communication requests must be sent in no later than two weeks before the festival. Please email your requests to access@hangoutmusicfest.com. There will be Assisted Listening Devices (ALD) as well as SubPac Tactile Sensation Systems made available at the Access Center.

Medical Prescriptions:

All prescription medications must be in the original medical container and only one type of pill per container. The name on the prescription must match the guest’s valid government issued identification. Guests who need refrigeration of their Insulin should approach security at the entrance gates and have security request a member of our Access team to escort them to the Access Center for safe storage.

Mobility Devices:

Only those patrons who have mobility impairments may use electric mobility devices. Power wheelchairs and three or four-wheeled scooters are allowed for use by people with mobility impairments. Devices not covered under federal or state law including two-wheeled scooters, golf carts, or all-terrain vehicles, are NOT allowed anywhere on site.

Parking/Directions:

There will be a small area for handicap parking. The location will be announced closer to the event date. Space is limited and will be available on a first-come, first-served basis. Handicap parking areas will require a current, valid state issued DMV ADA placard or plates with corresponding placard or plate paperwork.

Restrooms:

Throughout the venue there will be sanitary, wheelchair accessible restrooms which will be pinpointed on the Access Guides. To use these restrooms, ADA patrons will need to visit the Access Center.

Service Animals:

Hangout Music Festival has a strict no-pet rule, with exceptions only for service animals as specified by Federal and Alabama state laws. Due to large-scale service animal fraud and for the safety of our patrons, staff, and other service animals; all animals which do not meet legal standards will not be allowed into the festival grounds. All service animals must be registered at the Access Center. Please note, comfort animals, emotional support animals and therapy animals are not considered service animals and will not be allowed into the venue grounds.

Feel free to contact access@hangoutmusicfest.com for any other questions and/or concerns.