• Tickets &
    Show Info

  • Tickets And Show Info

    • Ages 18 and over welcome, those 17 and under must be accompanied by an adult over the age of 21.
    • The Festival is general admission.
    • Wristbands must be worn for entry into the Festival and allow for re-entry into the Festival at anytime.
    • Festival happens rain or shine.
    • No refunds or exchanges.
    • Lineup subject to change.
    • All patrons subject to search.

    Getting Your Order

    • Shipping begins in April
    • Deadline to change shipping addresses is April 11th.
    • An email will be sent when your order is shipped to the email provided at checkout
    • International may be shipped for an additional fee. International orders that opt out of shipping will be held at Will Call at the festival.
    • Photo ID & confirmation email are required for any Will Call pickup


    • Passes may be purchased in full or using the EZ Pay purchase plan at checkout
    • Pay for your order in up to four monthly installments, including initial payment
    • The number of payments will be proportionate to the number of months left in the EZ Pay term, November, 16, 2017 – March 16, 2018
    • Payments are automated
    • Billed monthly (on initial order date) until paid in full
    • February 16 is the last day to start an EZ Pay purchase plan.

    If payment is DEFAULTED, an automated email will be sent to the purchaser’s email address and a 10-day grace period offered to update payment information and submit payment. If defaulted payment is not received, the order will be cancelled and a $50 cancellation fee will be charged.

    Ticket Purchase Support

    Phone: (855) 725-1823 | Email: support@festivalticketing.com | Hours: 8 AM – 5 PM (Arizona Time)


  • Parking & Shuttles

  • Parking & Shuttles

    The Hangout offers a pre-paid shuttle service to the festival each day from various locations throughout the area. Parking near the festival is extremely limited. Seriously, keep your car parked and let us do the driving.

    More Info

  • FAQ's

  • Fest & Box Office Hours

  • Fest & Box Office Hours

    Festival Hours:

    • Thursday, May 17th :: 6pm-11pm
    • Friday, May 18th :: 11am-11pm
    • Saturday, May 19th :: 11am-11pm
    • Sunday, May 20th :: 11am-11pm
      *Times subject to change

    Box Office Hours:

    • Wednesday, May 16th 9 a.m. – 8 p.m.
    • Thursday, May 17th 9 a.m. – 10 p.m.
    • Friday, May 18th 9 a.m. – 10 p.m.
    • Saturday, May 19th 9 a.m. – 10 p.m.
    • Sunday, May 20th 10 a.m. – 6 p.m.
      *Times subject to change

    The Box Office is located at:

    200 Gulf Shores Pkwy
    Gulf Shores, AL 36542

  • Accessibility

  • Accessibility

    The Hangout Music Festival provides ADA accessible parking, entrances, restrooms, viewing and seating. Seating in the ADA Viewing area is limited and one companion may accompany each ADA patron. For more info on accessibility at Hangout Fest please click here or email access@hangoutmusicfest.com.

  • Drug & Alcohol Policy

  • Drug & Alcohol Policy

    The Hangout Music Festival has a zero tolerance policy for all illegal activities. Drug use is ABSOLUTELY PROHIBITED and all city and state laws will be enforced inside the festival. Underage drinking will not be tolerated. You must be 21 or older to drink alcohol.

  • Fly

  • Flying To Gulf Shores

    The Pensacola International Airport is just 45 minutes from Gulf Shores and direct non-stop service to 17 destinations: Atlanta, Austin, Charlotte, Chicago Midway, Chicago O’Hare, Dallas Ft. Worth, Dallas Love Field, Denver, Houston Hobby, Houston Intercontinental, Kansas City, Miami, Nashville, Orlando, St. Louis, Tampa, and Washington DC. Go to FlyPensacola.com and find out why Pensacola is the gateway to the Hangout and the Gulf Coast.

    hangout music fest - fly pensacola

  • Drive

  • Driving Directions

    From the North East (Atlanta, Auburn, Georgia and the Carolinas) take I-85 South to I-65 S; merge on to I-10 E (sign says Pensacola), then take I-10 East to the Loxley/Gulf Shores Exit Hwy 59 South. Hwy 59 S dead-ends at the Music Festival.

    Direction From the North (Tennesee, Louisville, Indianapolis, Chicago, Huntsville, and Montgomery) take I-65 S to I-10 E (sign says Pensacola), then take I-10 East to the Loxley/Gulf Shores Exit Hwy 59 South. Hwy 59 S dead-ends into the beach at Gulf Shores.

    Driving Direction From The West (Texas, Louisiana, Mississippi) take I-10 East to exit 49 for Baldwin Beach Express. Right on Canal Road (Hwy 180). Right on W Ft. Morgan Rd. Left on Hwy 59 which dead ends at the Music Festival.

    Make sure to wear your seatbelt and listen to some awesome tunes along the way.

  • Stay

Frequently Asked Questions

Will single day tickets be available

Single day tickets for the Hangout Music Festival WILL NOT be available.

What type of tickets are available?

Three Day General Admission Wristband : Enjoy all three days of the Festival, the beach and the entire lineup. General Admission tickets will be sold at each price level until that allotment is gone, at which time the price will move to the next price level.

VIP Wristband : Enjoy VIP Viewing areas, swimming pools, private air­-conditioned restrooms, complimentary snacks and beverages plus all the access of a GA ticket holder.

Super VIP Wristband : All the access of a VIP pass with added comfort and service, including meals prepared by acclaimed chefs, a spectacular elevated view of the Hangout stage, hot tubs, concierge services and on­site golf cart transportation.

Children 5 years ­old and younger will be admitted free of charge with a ticket ­holding parent or guardian.

More Info

What is the minimum age?

This is an event for adults. You must be 18 or older to attend. Anyone under the age of 18 must be accompanied by an adult over the age of 21.

Children aged 5 and under are admitted FREE if accompanied by a ticket­ holding parent or guardian. Due to safety concerns, we cannot admit more than 2 children per supervising parent or guardian.

I don't have a question, but I do have an awesome idea.

What are the dates for hangout 2018?

Hangout Music Fest takes place May 18-20, 2018. Our Thursday Kick­off Party is Thursday, May 17.

What's New?

We're excited about a new festival layout including a new intimate stage, which we'll be sharing details about soon.

The 2018 festival will debut an updated VIP Grove with more space and amenities to enjoy. Super VIP ticket holders will now have access to their own private backstage beach!

Are there extra fees?

The price you see is the price you pay — prices reflect all fees included. No Surprises.

Is there a payment plan for tickets?

Yes, we offer an EZ Pay plan. The payment plan option can be selected during the checkout process until February 16, 2018.

More Info

I bought a ticket, when will I receive my wristband?

Wristbands will ship to ticket buyers in April 2018. Orders unable to be delivered will be available for pickup at will call. A photo ID and the credit card used for purchase are required for Will Call pickup.

International orders will be shipped for an additional fee.

I don't know where I'm staying yet, can I still buy a shuttle pass?

Yes! We highly encourage you to purchase a shuttle pass in advance even if you don’t know where you’re staying yet. With our ride any line, anytime shuttle pass, you won’t have to worry about choosing a specific shuttle line.

*Beach Club Line is for registered guests only.

Purchase A Shuttle Pass

I have a question about my ticket purchase. Can you help me?

For all ticket related questions please contact Ticket Purchase Support at (855) 725-1823 or support@festivalticketing.com.
If you have a question about the Festival itself, send us an email at info@hangoutmusicfest.com.

Can I volunteer in exchange for a ticket to the festival?

We will not be hosting a volunteer program for the 2018 festival, thanks for your interest.

Where should I stay?

Most people who attend the Hangout Music Festival rent a condo or beach house instead of reserving a hotel room.
Condos and houses are often more affordable than hotels because they have multiple bedrooms and you can split the price with friends.

Condos and houses have fully equipped kitchens so you can stock the fridge and freezer with groceries, snacks or cold refreshments. Plus, most condos are equipped with a washer and dryer.

Check our lodging page for great offers from our partners.

How do I find the best condo for me and my friends?

The Hangout Fest condos page is the best way to find a place to stay during the Festival. When looking for a condo, consider these questions:

  • How many people will be sleeping in the unit?
  • How many separate bedrooms do you need?
  • How many bathrooms do you need?

Can I Camp at Camp Hangout?

No, Camp Hangout is not an overnight camping experience. Stop by during the festival for fun and games.

Do kids get in free?

Children aged 5 and under are admitted FREE if accompanied by a ticket­ holding adult. Due to safety concerns, we cannot admit more than 2 children per supervising adult. Anyone under the age of 18 must be accompanied by an adult over the age of 21.

What should I bring to the fest?

Here are some things you might want to pack:

  • Liquid sunscreen, in non-­aerosol containers of 3oz or less
  • Bug spray in non-­aerosol containers of 3oz or less
  • CLEAR backpacks, bags, and purses (no larger than 13” x 17”)
  • One-gallon clear, plastic zip-top bags
  • Fanny Pakcs
  • Small clutch bags approximately the size of a hand with or without a handle or strap (no larger than 4.5"x6.5")
  • Blankets & beach towels
  • Sunglasses and hats
  • One (1) EMPTY non-glass water container up to 2 liters in size
  • EMPTY single pocket CamelBak style water bladder systems subject to specific guidelines*
  • If you need medicine, please note that prescription and OTC medications are subject to specific guidelines.**
  • Baby strollers (if you have small children)

Learn more about the clear bag policy here.

* Guidelines for CamelBak­ style hydration systems: Although SINGLE POCKET CamelBak­ style water bladder systems are allowed EMPTY into the venue, the water bladders themselves must be capable of being removed from the carrier and must be transparent enough to allow security to visually inspect the empty bladder. Additionally, CamelBak ­style bladder carriers must have no more than ONE compartment and. Any CamelBak ­style water bladder that cannot be removed from the carrier and/or is opaque enough to prevent visual inspection, and any CamelBak­ style bladder carriers larger than the permitted size will not be allowed into the venue.

**Guidelines for prescription and OTC medications: Prescription medications are allowed only in the original prescription bottle, any persons attempting to bring in prescription medication must have government­ issued photo identification card that matches the name printed on the prescription, and the pills in the bottle must match the description printed on the prescription. You will only be allowed to carry the dosage of prescription medication required for the duration of each individual Event date. Over-­the-­counter medications are allowed in provided that they are new and in the original, factory­-sealed container.

allowed/prohibited items are subject to change

What items should I leave at home?

The following items are prohibited:
We ask you keep the following items at home, for your safety and the safety of everyone here at Hangout!

  • Tents, umbrellas, or temporary structures of any kind
  • Weapons, knives, or firearms of any kind, including any item that can be used as a
  • Narcotics, including marijuana, drug paraphernalia and any other illegal substances
  • No backpacks, purses, or bags allowed except bags made of clear plastic, clear vinyl, or clear PVC not exceeding 13”x17.” Learn more here.
  • Alcoholic beverages of any kind
  • Drones or any other remote flying device
  • Vitamins
  • Kites
  • Glowsticks
  • Focused ­light devices, including laser pointers
  • Refillable vapor or electronic cigarettes
  • Unsealed: cigarette packages, tampons, packs of gum and chapstick/lip gloss
  • Marker pens and spray paint
  • Air horns and/or megaphones
  • Items intended for sale/promotion (including flyers, stickers and posters)
  • Water guns, water balloons, and/or any other kind of water projectile
  • Glass in any form, including glass bottles
  • Outside food or beverages
  • Skateboards, rollerblades, hoverboards, scooters, bicycles, wagons and/or motorized carts or
  • Fidget spinners
  • Bicycles inside festival grounds (bike racks will be available near the entrance)
  • Large chains or spiked jewelry
  • Fireworks, sparklers, firecrackers, and/or incendiary or explosive devices of any kind
  • Chinese Lanterns
  • Umbrellas
  • Chairs of any kind, including inflatable loungers
  • Coolers of any kind, including hard­sided and soft­sided coolers
  • Pets (service animals with current rabies vaccination excepted)
  • Video equipment of any kind (including personal camcorders and GoPro cameras)
  • Professional photo equipment (SLR/DSLR cameras, detachable/removable lens
  • Audio recording equipment of any kind
  • Portable audio equipment of any kind, including portable “boom box” stereo systems
  • Professional radios or walkie­talkies
  • Flags and/or flagpoles
  • Selfie sticks
  • Hammocks
  • Any item that can be used as a means to disturb the peace, endanger the safety of
    the crowd, and/or inflict damage to people and goods
allowed/prohibited items are subject to change

Entry conditions for guests

The following conditions are for guests entering the venue.

  • All guests and their belongings are subject to search.
  • Any prohibited item that is surrendered to security at search points will not be returned.
  • Allowed and prohibited lists are subject to change.
  • No unauthorized/unlicensed vendors allowed in or around the venue.
  • Hangout Music Festival and private security personnel at the entrances reserve the right to make the final determination on allowed and non-­allowed items.

Are there water stations at the festival?

Heatstroke is not cool. Drink lots of water. Free water fountains and filling stations will be located throughout the Festival. Each ticket holder is allowed to bring one (1) empty non­glass water container.

Can I bring a backpack?

Clear backpacks no larger than 13"x17" are allowed in to the venue. All bags will be thoroughly checked. There will be an express entrance line for fans that come without clear bags. We apologize for any delays or inconvenience but your safety is our primary concern.

To learn more about our clear bag policy, click here.

Will lockers be available at the festival?

Yes! The Hangout offers personal locker rentals so you can free up your hands without worrying about losing anything in the sand. Click here to reserve your locker in advance.

Can I bring food inside the festival?

Reasonably priced food (including vegetarian/vegan options) and drinks will be available on­site. More information about the food vendors and options will be released prior to the Festival. No outside food or beverages are allowed

Can I take my wristband off?

Wristbands cannot be removed and must be worn all three days for entry into the Festival.

Please don’t remove, stretch or tamper with your wristband in any way or you will be denied entry (and that will make us sad).

I lost my wristband, now what?

Wristbands are non­transferable, non­exchangeable and cannot be replaced.

How do I log into my ticket account?

Simply click on “Log In” from the ticket purchase page HERE

How do I update/change my shipping address?

Anytime before April 11th you will be able to update your shipping address prior to your shipment going out. To do so just:

  1. Login to your account by visiting Hangouts 2018’s ticket purchase page here.
  2. Click on the “Log In” tab and login to your account.
  3. Click on “Order History” in the “My Account” tab.
  4. Select your order using the order number or date of purchase as reference.
  5. Click on the “Edit” button next to your shipping details and then update the shipping address to where you would like your order sent.

How do I update/change my billing address? How do I change/update my credit card?

Please contact Ticket Purchase Support
Phone: (855) 725­-1823
Email: support@festivalticketing.com
Hours: 8 AM – 5 PM (Arizona Time)

Can I pay off my ez pay plan early?

Sure, please contact Ticket Purchase Support.
Phone: (855) 725­-1823
Email: support@festivalticketing.com
Hours: 8 AM - 5 PM (Arizona Time)

There are tickets available on ebay, Facebook or craigslist, should I buy them?

Each year hundreds of our amazing fans get tricked into buying a wristband or print at home tickets from Craigslist, Facebook, or ticket broker sites like VividSeats or SeatGeek. Unfortunately, many of these are already used or are counterfeits. Only tickets purchased from Festival Ticketing or our Official Secondary Ticketing Partner, StubHub, are considered valid purchases.Your attempt to save cash will probably cost you more money, a lot of trouble and ultimately will keep you from attending the Festival.

And remember, some sneaky people might even try to sell their wristbands to you. However, removal of or tampering with wristband automatically voids it. We check every wristband to make sure it has not been tampered with or removed. You will be caught and you will be escorted directly from the Festival.

Are there ATMs at the festival?

There will be a number of ATMs located throughout the Festival.

How can I apply for press credentials?

Click here apply as press. For any questions related to press/media at the festival contact press@hangoutmusicfest.com.

Can we boat to the festival?

Due to safety concerns we have an enforced 500 ft NO ­BOATING ZONE off the Hangout site. However there are miles of beautiful open waters around the site for your boating pleasure.

Lost & found

We hope you don't lose anything at this year's Festival, but if you do, stop by the Hangout Info Booth. Not coming back to The Hangout? You can email lostandfound@hangoutmusicfest.com to inquire about your lost item. Be sure to include the type, brand, color and any additional info you can provide to identify the item.

Info, medical and first aid stations?

We make every effort to create a safe environment at the Festival. To ensure this, we have security and medical staff working throughout the Festival. If you're experiencing any problems whatsoever, locate a festival staff member, security guard, or police officer.

If you need medical assistance, seek out the medical tent, or look for a police officer or festival staff member. Please refer to the Festival Map for the exact location of the Medical tents.

Where can I charge my phone?

In addition to outlets, portable chargers will be available through our official charging partner, Electric Standard Co. Attendees can charge and stay on the go! To pre-order a charger, click here. Have questions, learn more about Electric Standard here




You haven’t answered my question. How do I contact you?

You can contact us using the following link: Contact Us.

We receive a large number of e­mails each day, please be patient and we will respond to your e­mail as soon as possible, in the order it is received.

To add HangoutFest on Snapchat, take a photo or screenshot of our Snapcode with your phone, open Snapchat, then tap at the top of the camera screen.