If payment is DEFAULTED, an automated email will be sent to the purchaser’s email address and a 10-day grace period offered to update payment information and submit payment. If defaulted payment is not received, the order will be cancelled and a $50 cancellation fee will be charged.
Phone: (855) 725-1823 | Email: email@example.com | Hours: 8 AM – 5 PM (Arizona Time)
The Hangout offers a pre-paid shuttle service to the festival each day from various locations throughout the area. Parking near the festival is extremely limited. Seriously, keep your car parked and let us do the driving.
Box Office Hours:
The Hangout Music Festival has a zero tolerance policy for all illegal activities. Drug use is ABSOLUTELY PROHIBITED and all city and state laws will be enforced inside the festival. Underage drinking will not be tolerated. You must be 21 or older to drink alcohol.
The Pensacola International Airport is just 45 minutes from Gulf Shores and direct non-stop service to 17 destinations: Atlanta, Austin, Charlotte, Chicago Midway, Chicago O’Hare, Dallas Ft. Worth, Dallas Love Field, Denver, Houston Hobby, Houston Intercontinental, Kansas City, Miami, Nashville, Orlando, St. Louis, Tampa, and Washington DC. Go to FlyPensacola.com and find out why Pensacola is the gateway to the Hangout and the Gulf Coast.
From the North East (Atlanta, Auburn, Georgia and the Carolinas) take I-85 South to I-65 S; merge on to I-10 E (sign says Pensacola), then take I-10 East to the Loxley/Gulf Shores Exit Hwy 59 South. Hwy 59 S dead-ends at the Music Festival.
Direction From the North (Tennesee, Louisville, Indianapolis, Chicago, Huntsville, and Montgomery) take I-65 S to I-10 E (sign says Pensacola), then take I-10 East to the Loxley/Gulf Shores Exit Hwy 59 South. Hwy 59 S dead-ends into the beach at Gulf Shores.
Driving Direction From The West (Texas, Louisiana, Mississippi) take I-10 East to exit 49 for Baldwin Beach Express. Right on Canal Road (Hwy 180). Right on W Ft. Morgan Rd. Left on Hwy 59 which dead ends at the Music Festival.
Make sure to wear your seatbelt and listen to some awesome tunes along the way.
Single day tickets for the Hangout Music Festival WILL NOT be available.
Three Day General Admission Wristband : Enjoy all three days of the Festival, the beach and the entire lineup. General Admission tickets will be sold at each price level until that allotment is gone, at which time the price will move to the next price level.
VIP Wristband : Enjoy VIP Viewing areas, swimming pools, private air-conditioned restrooms, complimentary snacks and beverages plus all the access of a GA ticket holder.
Super VIP Wristband : All the access of a VIP pass with added comfort and service, including meals prepared by acclaimed chefs, a spectacular elevated view of the Hangout stage, hot tubs, concierge services and onsite golf cart transportation.
Children 5 years old and younger will be admitted free of charge with a ticket holding parent or guardian.
This is an event for adults. You must be 18 or older to attend. Anyone under the age of 18 must be accompanied by an adult over the age of 21.
Children aged 5 and under are admitted FREE if accompanied by a ticket holding parent or guardian. Due to safety concerns, we cannot admit more than 2 children per supervising parent or guardian.
Hangout Music Fest takes place May 18-20, 2018. Our Thursday Kickoff Party is Thursday, May 17.
We're excited about a new festival layout including a new intimate stage, which we'll be sharing details about soon.
The 2018 festival will debut an updated VIP Grove with more space and amenities to enjoy. Super VIP ticket holders will now have access to their own private backstage beach!
The price you see is the price you pay — prices reflect all fees included. No Surprises.
Yes, we offer an EZ Pay plan. The payment plan option can be selected during the checkout process until February 16, 2018.
Wristbands will ship to ticket buyers in April 2018. Orders unable to be delivered will be available for pickup at will call. A photo ID and the credit card used for purchase are required for Will Call pickup.
International orders will be shipped for an additional fee.
Yes! We highly encourage you to purchase a shuttle pass in advance even if you don’t know where you’re staying yet. With our ride any line, anytime shuttle pass, you won’t have to worry about choosing a specific shuttle line.
*Beach Club Line is for registered guests only.
For all ticket related questions please contact Ticket Purchase Support at (855) 725-1823 or firstname.lastname@example.org.
If you have a question about the Festival itself, send us an email at email@example.com.
We will not be hosting a volunteer program for the 2018 festival, thanks for your interest.
Most people who attend the Hangout Music Festival rent a condo or beach house instead of reserving a hotel room.
Condos and houses are often more affordable than hotels because they have multiple bedrooms and you can split the price with friends.
Condos and houses have fully equipped kitchens so you can stock the fridge and freezer with groceries, snacks or cold refreshments. Plus, most condos are equipped with a washer and dryer.
Check our lodging page for great offers from our partners.
The Hangout Fest condos page is the best way to find a place to stay during the Festival. When looking for a condo, consider these questions:
No, Camp Hangout is not an overnight camping experience. Stop by during the festival for fun and games.
Children aged 5 and under are admitted FREE if accompanied by a ticket holding adult. Due to safety concerns, we cannot admit more than 2 children per supervising adult. Anyone under the age of 18 must be accompanied by an adult over the age of 21.
Here are some things you might want to pack:
* Guidelines for CamelBak style hydration systems: Although CamelBak style water bladder systems are allowed EMPTY into the venue, the water bladders themselves must be capable of being removed from the carrier and must be transparent enough to allow security to visually inspect the empty bladder. Additionally, CamelBak style bladder carriers must have no more than two main compartments and one small compartment. Any CamelBak style water bladder that cannot be removed from the carrier and/or is opaque enough to prevent visual inspection, and any CamelBak style bladder carriers larger than the permitted size will not be allowed into the venue.
**Guidelines for prescription and OTC medications: Prescription medications are allowed only in the original prescription bottle, any persons attempting to bring in prescription medication must have government issued photo identification card that matches the name printed on the prescription, and the pills in the bottle must match the description printed on the prescription. Over-the-counter medications are allowed in provided that they are new and in the original, factory-sealed container.
The following items are prohibited:
We ask you keep the following items at home, for your safety and the safety of everyone here at Hangout!
The following conditions are for guests entering the venue.
Heatstroke is not cool. Drink lots of water. Free water fountains and filling stations will be located throughout the Festival. Each ticket holder is allowed to bring one (1) empty nonglass water container.
We encourage attendees not to bring backpacks. If you are bringing a pack, please make sure it is small (no larger than 20 x 15 x 13). All bags will be thoroughly checked. There will be an express entrance line for fans that come without backpacks. We apologize for any delays or inconvenience but your safety is our primary concern.
Yes! The Hangout offers personal locker rentals so you can free up your hands without worrying about losing anything in the sand. Advance locker reservations will be available closer to the festival.
Reasonably priced food (including vegetarian/vegan options) and drinks will be available onsite. More information about the food vendors and options will be released prior to the Festival. No outside food or beverages are allowed
Wristbands cannot be removed and must be worn all three days for entry into the Festival.
Please don’t remove, stretch or tamper with your wristband in any way or you will be denied entry (and that will make us sad).
Wristbands are nontransferable, nonexchangeable and cannot be replaced.
Simply click on “Log In” from the ticket purchase page HERE
Anytime before April 11th you will be able to update your shipping address prior to your shipment going out. To do so just:
Please contact Ticket Purchase Support
Phone: (855) 725-1823
Hours: 8 AM – 5 PM (Arizona Time)
Sure, please contact Ticket Purchase Support.
Phone: (855) 725-1823
Hours: 8 AM - 5 PM (Arizona Time)
Each year hundreds of our amazing fans get tricked into buying a wristband or print at home tickets from Craigslist, Facebook, or ticket broker sites like VividSeats or SeatGeek. Unfortunately, many of these are already used or are counterfeits. Only tickets purchased from Festival Ticketing or our Official Secondary Ticketing Partner, StubHub, are considered valid purchases.Your attempt to save cash will probably cost you more money, a lot of trouble and ultimately will keep you from attending the Festival.
And remember, some sneaky people might even try to sell their wristbands to you. However, removal of or tampering with wristband automatically voids it. We check every wristband to make sure it has not been tampered with or removed. You will be caught and you will be escorted directly from the Festival.
There will be a number of ATMs located throughout the Festival.
Due to safety concerns we have an enforced 500 ft NO BOATING ZONE off the Hangout site. However there are miles of beautiful open waters around the site for your boating pleasure.
We hope you don't lose anything at this year's Festival, but if you do, stop by the Hangout Info Booth. Not coming back to The Hangout? You can email firstname.lastname@example.org to inquire about your lost item. Be sure to include the type, brand, color and any additional info you can provide to identify the item.
We make every effort to create a safe environment at the Festival. To ensure this, we have security and medical staff working throughout the Festival. If you're experiencing any problems whatsoever, locate a festival staff member, security guard, or police officer.
If you need medical assistance, seek out the medical tent, or look for a police officer or festival staff member. Please refer to the Festival Map for the exact location of the Medical tents.
You can contact us using the following link: Contact Us.
We receive a large number of emails each day, please be patient and we will respond to your email as soon as possible, in the order it is received.
To add HangoutFest on Snapchat, take a photo or screenshot of our Snapcode with your phone, open Snapchat, then tap at the top of the camera screen.